MAINTENANCE AND TROUBLESHOOTING

QUICK ACCESS

MAINTENANCE BY SERVICE PARTNER
TROUBLESHOOTING A DEVICE THAT IS LOCKED UP: REMOVING THE BASEPLATE
Error messages and warnings
REPLACEMENT OF WEAR PARTS

 

MAINTENANCE BY SERVICE PARTNER

Note: Maintenance by a Pacojet service partner is recommended after 20,000 portions or one year.

Send the protective beaker, pacotizing® blade with spray guard, and the device to the service partner in the original packaging.

Note: Wi-Fi: Connect the device by going to WLAN in the settings to ensure optimal remote assistance if service is needed.


 

TROUBLESHOOTING A DEVICE THAT IS LOCKED UP: REMOVING THE BASEPLATE

The baseplate must be removed if the shaft stops during the pacotizing® process and no longer rises up after the following steps have been performed in order:

  • Turn the device off and back on again.

  • If the shaft does not automatically rise back up, rotate the protective beaker out and back in. Allow the mass to thaw a bit if necessary and repeat this step.

  • If the problem persists, please contact your certified Pacojet Service Partner. After contact has been confirmed, proceed as follows:

 

Turn the device off and unplug it.

Carefully lay the device on its side.

Loosen the four baseplate screws with a hex key and remove the baseplate.

Carefully remove the protective beaker and the pacotizing® beaker from the shaft.

Remove the pacotizing® blade and spray guard as applicable.

Clean the shaft and the tool coupler with a washcloth.

Reattach the protective beaker. Attach the baseplate by inserting the four screws and tightening them with a hex key.

Carefully set the device upright. Plug the device in and turn it on.

Note: Insert a protective beaker and then turn the device back on. The shaft will then rise back up automatically.

If the shaft does not rise back up, send the protective beaker, pacotizing® blade with spray guard, and device to the service partner in the original packaging.


 

Error messages and warnings

 

Error messages

Code Text Cause Remedy
001 Motor controller unavailable

Could not communicate with motor controller

  • Shipping damage

  • Other error

  • Internal defect

Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
002 Tool sensor unavailable Sensor fault Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
006 Pressure sensor unavailable Sensor fault Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
007 Beaker sensors unavailable Sensor fault Press OK
Restart device 1
Check beaker switch; clean if necessary
Operate device 3
Contact Service Center if error appears again 7
008 Touch sensor unavailable

Could not communicate with touch sensor

  • Shipping damage to display

 Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
009 Display unavailable

Could not communicate with display

  • Shipping damage to display

 Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
010 Pressure valve unresponsive Improper condition of the pressure valve Press OK
Restart device 1
Check device and vent opening 2
Operate device 3
Clean if error appears again 4
Operate device 5
Contact Service Center if error appears again 7
011 Processing mass is too hard

Torque motor overcurrent

  • Processing mass too hard or improperly prepared (temperature or fill level)

Press OK

Restart device 1
Check processing mass and device 2
Operate device 3
Contact Service Center if error appears without mass, e.g., during cleaning or rinsing 7
012 Processing mass is too hard

Feed motor overcurrent

  • Processing mass too hard or improperly prepared (temperature or fill level)

Press OK

Restart device 1
Check processing mass and device 2
Operate device 3
Contact Service Center if error appears without mass, e.g., during cleaning or rinsing 7
013 Processing mass is too hard

Mechanical overload

  • Processing mass too hard or improperly prepared (temperature or fill level)

 Press OK
Restart device 1
Check processing mass and device 2
Operate device 3
Contact Service Center if error appears without mass, e.g., during cleaning or rinsing 7
014 Processing mass is too hard

An undervoltage has occurred

  • Protective outer breaker was removed during a process

  • Protective outer breaker is worn

Press OK
Restart device 1
Check processing mass and device 2
Operate device 3
Contact Service Center if error appears without mass, e.g., during cleaning or rinsing 7
015 Processing mass is too hard Motor speed feedback false Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
016 Pump error Improper pump status Press OK
Restart device 1
Check device and beaker switch; clean if necessary 2
Operate device 3
Clean if error appears again 4
Operate device 5
Contact Service Center if error appears again 7
017 Motor controller software Could not communicate with motors Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
019 Motor controller firmware Motor controller firmware is corrupt Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
021 EEPROM unavailable HMI/motor PCB defective Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
022 MPC calibration error MPC calibration interrupted Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
023 System restarted Controller communication error Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
024 MPC update unsuccessful Motor controller firmware is corrupt

Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
025 Improper condition of the hall sensors Sensor fault Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
026 Improper condition of the beaker sensors Beaker switch actuator stuck or defective
Protective outer breaker worn

Check beaker switch actuator; clean if necessary

Check protective outer breaker for damage and wear

 

 

Warnings

Code Text Cause Remedy
101 Service cycle reached Service cycle of 20,000 portions reached Contact Pacojet Service Center to send machine in
102 Beaker overfilled Beaker is overfilled Remove pacotized® mass
Restart process 3
Contact Service Center if warning appears without mass 7
103 Improper tool position Sensor fault Contact Service Center if device functionality is limited 7
104 Beaker removed Protective outer breaker was removed during a process
Protective outer breaker is worn		 Press OK
Check processing mass and device 2
Contact Service Center if error appears without mass, e.g., during cleaning or rinsing 7
105 Tool lost Tool lost during process Press OK
Check processing mass and device 2
If tool is still in pacotizing® beaker, remove and clean tool
Temporary solution: turn off tool detection in settings 6
106 Wrong tool Wrong tool attached
Tool lost during process

Press OK
Check attached tool and device 2
Contact Service Center if error appears with correct tool 7
Temporary solution: turn off tool detection in settings 6

107 Spray guard missing Could not detect spray guard
No spray guard used
Device is leaky		 Press OK
Check spray guard and device 2
Operate device 3
Contact Service Center if error appears again 7
Temporary solution: turn off spray guard detection in settings 6
108 Motor 1 overheated Main drive too hot Press OK
Turn off device and allow to cool
Check whether ambient temperature is too high (> 50°C)
Operate device 3
Contact Service Center if error appears again 7
109 Motor 2 overheated Feed drive too hot Press OK
Turn off device and allow to cool
Check whether ambient temperature is too high (> 50°C)
Operate device 3
Contact Service Center if error appears again 7
110 No overpressure Protective outer breaker is worn
Top edge of beaker is worn
Device is leaky
Sensor fault		 Press OK
Check spray guard and device 2
Operate device 3
Contact Service Center if error appears again 7
111 Overvoltage Motor controller defective Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
112 Motor start error Could not communicate with motors Press OK
Restart device 1
Operate device 3
Contact Service Center if error appears again 7
114 Improper SSL configuration Cloud connection failed
Wi-Fi connection lost

Check Wi-Fi connection

Data will be sent when connection is reestablished
115 SSL handshake failed Cloud connection failed
Wi-Fi connection lost

Check Wi-Fi connection

Data will be sent when connection is reestablished
116 SSL certificate error Cloud connection failed
Wi-Fi connection lost

Check Wi-Fi connection

Data will be sent when connection is reestablished
117 Cloud data not sent Cloud connection failed
Wi-Fi connection lost

Check Wi-Fi connection

Data will be sent when connection is reestablished
119 Beaker sensors unavailable

Protective outer breaker inserted before switching on or waking up from standby

Beaker switch actuator stuck or defective

 Switch on device without protective outer breaker inserted
Remove and reattach protective outer breaker if warning appears
Check beaker switch actuator; clean if necessary
Contact Service Center if error remains
1 Switch the device off, wait five seconds, and switch the device on.
2

Verify:

  • Pacotizing® blade is clean and dry

  • Preliminary scraper is attached to spray guard correctly

  • Spray guard is clean and dry

  • Sealing lips on spray guard are intact

  • Edge of pacotizing® beaker is free of gouges and curvatures

  • Pacotizing® beaker contents are frozen at -20°C throughout

  • Surface of frozen contents is smoothed out

  • Pacotizing® beaker (chrome steel or plastic) used in correct protective outer breaker

  • Bayonet connector on device for protective outer breaker is clean

  • Tabs on protective outer breaker are not worn
3 Operate the device. Attach the spray guard with preliminary scraper and pacotizing® blade as well as the pacotizing® beaker with correct protective outer breaker to the Pacojet 4. Restart the pacotizing® cycle.
4 If the error message or warning appears again, run a full cleaning cycle with Pacojet cleaning tablets per the Operating Manual.
5 Run the pacotizing® cycle again.
6 If the error message or warning still appears, manually deactivate spray guard detection and tool detection until the next regular service. Contact the Service Center for a device update.
7 Please contact your Service Center if the error message or warning still appears.
 

Fault: Overcurrent and overload
The cause of these faults can be that a mass is unsuitable for Jet® Mode processing.

Note: Contact your certified Pacojet Service Partner.


 

REPLACEMENT OF WEAR PARTS

The following components are wear parts and must be replaced as needed:


  • Pacotizing® blade

  • Pacotizing® beaker

  • Protective outer beaker

  • Preliminary scraper

  • Coupe set knife

  • Coupe set whipping disk